I bought a xmas present for a family member which were gloves. Unfortunately the gloves were uncomfortable for them so we sent them back at the beginning of January. I've still not had a refund yet, so worried they are trying to keep our money even though we have proof of delivery of the return to them. Hopefully customer services will get in touch, I've emailed twice now and no response.
My wife ordered me a cap for Christmas in November. Unfortunately it was too big. When I phoned to ask if they would exchange it the response was superb. They even offered to pay the postage although it wasn't their fault. I returned the original and the replacement came the next day. excellent service and I will recommend Tom Dick and Harry to all of my friends and family.
Tom Dick and Harry is a UK Clothing Store based in Epping, East of England. Tom Dick and Harry is located at 2 Theydon Pl, Epping CM16 4NH, UK.
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